Refund and Returns Policy for Cointune Men’s Watches

At Cointune, we are dedicated to providing high-quality men’s watches and ensuring customer satisfaction. If you are not fully satisfied with your purchase, our Refund and Returns Policy offers a simple and transparent process.

1. Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.
  • Products must be in unused, original condition, with all tags and packaging intact.
  • Watches that have been worn, damaged, or altered are not eligible for return.

2. Non-Returnable Items

  • Sale items, gift cards, and customized or engraved watches are non-returnable.

3. Initiating a Return To start a return:

  • Contact our customer service team at [email protected] with your order number and reason for the return.
  • Once approved, you will receive return instructions and the shipping address for the product.

4. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • For defective or incorrect items, Cointune will cover the return shipping costs.

5. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7-10 business days, and the funds will be returned to the original payment method.
  • Please note that shipping fees (if applicable) are non-refundable.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us within 7 days of receiving the watch. We will arrange a replacement or refund at no additional cost.

7. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

8. Packaging Your Return

  • Ensure that the watch is securely packed to avoid damage during shipping. Include the original receipt or order confirmation inside the package.

9. Contact Information For further assistance regarding returns or refunds, please contact us at:

  • Email: [email protected]
  • Phone: (803) 202-0921
  • Address: 205 Heil Dr North Augusta, South Carolina(SC), 29841